FAQ

Your questions, answered

Where is Cherry Tree Place based?

Cherry Tree Place is nestled in the heart of the Cotswolds.

What if I’m not happy with my choice?

Don’t worry. If you receive your phone case and are not entirely happy, contact us within 14 days of delivery to arrange a return. Customers pay return postage for a change-of-mind return; faulty or incorrect items are our responsibility. Please see our returns and refund policy for the full process and conditions.

What makes you different?

No chatbots, just people at the end of the email. It’s not just what we do, but how we do it that sets us apart. We want your experience to meet our own high expectations, with simple, straightforward purchasing supported by real people.

How can I contact you?

You can reach us via our contact page or email help@cherrytreeplace.com. Get in touch if you need something, or simply want to let us know what you think of our products.

How much is postage?

Postage is free on all Cherry Tree Place phone case orders delivered within the United Kingdom. See our shipping policy for details.

Do you post to other countries?

We currently sell and deliver only within the United Kingdom.